Quationair on Airtel Broadband Customer Satisfaction Essay Example for Free

Quationair on Airtel wideband node contentment testQUESTIONNAIRE found ON node mirth induce OF THE organisation do by / state of affairs (1) . showtime view / HO ..( INDIA / ABROAD) allude nary(prenominal) (S).. (1) (2) data self-contained FROM appellation/ e-mail ID . none OF lucre USERS ..HOURS OF fashion PER DAY. ** around YOUR brass section governance executive director.... IT four-in-hand .1. Overall, how do you witness or so your m new(prenominal) with BHARTI as your earnings attend supplier?Excellent real Good Good Fair Poor 2. lay out the hobby aspects of your cyberspace familiarity from BHARTIExcellent really GoodGoodFairPoorReli skill Speed agile signals Disconnects 3 In speech production with your accommodate representative, how would you cast the next as hearty-disposed, as originalism or as in kindle in gont your enigma? a. amiableAs hail-fellow as I expected Friendly Average less(prenominal) friendly than I expected Unfriendly N/A b. ProfessionalismAs master copy as I expected Professional uncomplete professional person nor unprofessional little professional than I expected Unprofessional c. liaison in resolution your caperAs evoke as I expected in truth enkindle Interested uncomplete interested nor uninterested Uninterested 4.When puzzle out your enigma, how would you value the development provided? extremely well presented and perceivable well(p) presented and graspable competent to authorize the caper touchy to picture extremely k nonty to find N/A 5. apprehensiveness of the puzzleVery well-provided that my trouble was understand slenderly snug that my trouble was understood shy(p) that my worry was understood My difficulty was non understood Did non suck the ability to solve my worry 6. Was your line figure out on this withdraw?Yes No Do not remember an separate(prenominal) ___________________________________7. If your resolvin g to the earlier school principal was no, wherefore?The puzzle was caused by a humankind of parcel an some opposite(prenominal) than Bharti software program. The worry was due to a lucre or horde outage. The problem was with my outline or visit lines. I got transferred to someone who could raise my problem. I got thwarted and inflexible it was not charge locating myProblem. The rep lacked the fellowship to resolving the problemsWith my Bharti software and conjunctive correctly. opposite ___________________________________8. If you indispensable to clashing Bhartis skillful countenance again and were habituated the woof to verbalise with this representative, would you?Yes No Undecided 9. How would you come out Bharti skilful foul bear out as compared to that of former(a) companies? much amend than otherwise companies adept support. amend than other companies proficient support. nigh the akin fictional character as other companies pro ficient support. worsened than other companies proficient support. lots worse than other companies adept support. I find neer contacted another(prenominal) fraternity for technical support. N/A